Returns

In order for goods to be returned, authorisation must be requested.

 

If you have made a purchase from your registered account, you must send the request from your account page within 14 days from receipt of the order:


  • access your account and go to the section "My Orders”
  • select the order you wish to return and click on "View order"
  • check the details are correct and click, top right, on "Request Return"
  • fill out the form that appears, specifying in the notes which article of the order you wish to return, and if you prefer to receive a refund, change the item or create a store credit to be used for future purposes.

 

 

If you made the purchase as a visitor to the site, or without accessing your account, you must, within 14 days from receipt of your order, access the Request Return section:


  • fill out the search form with the details requested, which you will find in the e-mail order confirmation 
  • check, in the order that will appear, that the details are correct, and click, top right, on “Request Return” 
  • fill out the form that appears, specifying in the notes which article of the order you wish to return, and if you prefer to receive a refund, change the item or create a store credit to be used for future purposes.

 

 

Once it has received the return request, www.wearsanmarco.it will send the Customer written confirmation, containing the Return Authorisation Number (R.A.N.).  The goods must be returned by courier using the waybill attached to the e-mail, and the Return Authorisation Number (R.A.N.) must be indicated on the outside of the box. 

 

If the goods are being returned because they are faulty or are being exchanged for goods of the same or higher value, return delivery will be FREE (initially charged to the Customer and subsequently returned).

 

If non-faulty goods are being exchanged for a value lower than the purchase price, return delivery will be charged to the Customer.

 

Items must be returned to the headquarters of www.wearsanmarco.it within 14 days from receipt of the R.A.N.